Refund policy

Return & Refund Policy

At Kalsoom Clothes, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

• Items can be returned within 7 days of delivery.
• Product must be unused, unwashed, and in its original condition with tags attached.
• Return requests after this period will not be accepted.

2. Non-Returnable Items

• Items marked as "Sale" or "Clearance"
• Innerwear (for hygiene reasons, if applicable)
• Products damaged due to misuse

3. Exchange
We offer size/color exchange (subject to availability) if the received product doesn't fit or if there is a manufacturing defect. Please contact us within 7 days of delivery with photos/videos of the issue.

4. Damaged or Wrong Item
If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery along with an unboxing video/photos. We will arrange a replacement or refund.

5. Refund Process

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds will be processed within 5–7 business days via [bank transfer / original payment method].
• Return shipping charges (if applicable) will be borne by the customer, unless the item was damaged or incorrect.

6. How to Request a Return
Contact us at [your email/WhatsApp number] with your order number and reason for return. Our team will guide you through the next steps.